Shipping Method

Can I cancel or change my order?

We may be able to make the following changes within 30 minutes from when you placed your order:

  Cancel your order
  Decrease the quantity of an item
  Remove an item
Apply a valid promo code*

Our goal is to ship your order as quickly as possible. Once your order is placed, we are unable to make the following changes:

Add an item/Increase quantity
Change the payment method/Apply a gift card
Change the shipping address

Don't worry if you have already placed your order. Our Hassle-Free Return Policy means returning a purchase is always easy at setagences.

*To apply a promo code to an item purchased online and picked up in store, please visit the Customer Service Desk at that location.
International Shipping

You can choose to use setagences.com for shipping to international addresses.

setagences.com is an international package consolidation company that will provide you with a U.S. shipping address for your setagences.com order.

 setagencesships your order to your setagences.com address, and setagences.com verifies your order and ships it to your international destination.   

Visit setagences.com for information on memberships and shipping services and to get started.

Use setagences.com's Personal Shopper service to make a purchase from setagences.com. setagences.com accepts cards

with international billing addresses as well as those issued by non-U.S. financial institutions.

Can I ship to an APO/FPO address?

We do not currently ship to international destinations directly; however, we do ship to all APO/FPO addresses. To place an order at setagences.com,

your billing address must be within the U.S.  This includes Alaska, Hawaii and military (APO/FPO) addresses.


 Shipping time may be up to 4-10 weeks, please wait or contact customer service.

Shipping Address Help

To select your shipping address: Click "Use this address" under your preferred shipping address for your current order.

 The selected address will have a box around it and say “Selected Address” at the bottom. Can I pick up my order at my local store?

City Abbreviations
If your city name has an abbreviation, you may need to spell out the city name in order for our system to


Registered customers: When checking out as a registered customer, all the shipping addresses in your shopping

account will appear as shipping options. You also have the option to add a shipping address.